{"id":1102,"date":"2026-10-21T21:25:29","date_gmt":"2026-10-21T21:25:29","guid":{"rendered":"https:\/\/gites-adalia.com\/?page_id=1102"},"modified":"2026-10-23T08:17:49","modified_gmt":"2026-10-23T08:17:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/gites-adalia.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1102\" class=\"elementor elementor-1102\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dae854d e-flex e-con-boxed e-con e-parent\" data-id=\"7dae854d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac8bf5d elementor-widget elementor-widget-text-editor\" data-id=\"6ac8bf5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<style>.ad-p{max-width:860px;margin:0 auto;padding:60px 20px 70px;font-family:\"EB Garamond\",serif;color:#4a3525;font-size:18px;line-height:1.6}.ad-p .sur{text-align:center;letter-spacing:.2em;text-transform:uppercase;color:#B8934A;font-size:15px;margin:0 0 14px}.ad-p h1{text-align:center;font-family:\"Cormorant Garamond\",serif;font-weight:500;font-size:46px;line-height:1.1;margin:0 0 16px;color:#4a3525}.ad-p h1 em{color:#B8934A}.ad-p .intro{text-align:center;max-width:680px;margin:0 auto 40px}.ad-p h2{font-family:\"Cormorant Garamond\",serif;font-weight:500;font-size:30px;color:#4a3525;margin:44px 0 14px;border-bottom:1px solid #e3d6b8;padding-bottom:6px}.ad-p h3{font-family:\"Cormorant Garamond\",serif;font-weight:600;font-size:23px;color:#566152;margin:24px 0 6px}.ad-p a{color:#a3813f}.ad-p details{background:#fff;border:1px solid #e3d6b8;border-radius:8px;margin:0 0 10px;padding:0 18px}.ad-p summary{cursor:pointer;padding:14px 0;font-size:19px;color:#4a3525;list-style:none;position:relative;padding-right:28px}.ad-p summary::-webkit-details-marker{display:none}.ad-p summary::after{content:\"+\";position:absolute;right:0;top:10px;font-size:24px;color:#B8934A}.ad-p details[open] summary::after{content:\"\u2013\"}.ad-p details p{margin:0 0 14px}.ad-p .grille{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin:10px 0}.ad-p .carte{background:#F3EEE3;border-radius:10px;padding:20px 22px}.ad-p .carte h3{margin-top:0}.ad-p .cta{text-align:center;margin:46px 0 0}.ad-p .cta a{display:inline-block;background:#566152;color:#fff!important;text-decoration:none;border-radius:30px;padding:13px 30px;letter-spacing:.06em;margin:4px}.ad-p .cta a.or{background:#B8934A}.ad-p ul{padding-left:22px}@media(max-width:700px){.ad-p h1{font-size:34px}.ad-p .grille{grid-template-columns:1fr}}<\/style><div class=\"ad-p\"><p class=\"sur\">Questions fr\u00e9quentes<\/p><h1>Tout savoir <em>avant de venir<\/em><\/h1><p class=\"intro\">Les r\u00e9ponses aux questions que l\u2019on nous pose le plus souvent. Une autre question ? <a href=\"\/contact\/\">\u00c9crivez-nous<\/a>.<\/p><h2>R\u00e9servation et paiement<\/h2><details><summary>Comment r\u00e9server ?<\/summary><p>Choisissez votre g\u00eete sur la page <a href=\"\/nos-gites\/\">Nos g\u00eetes<\/a>, s\u00e9lectionnez vos dates et le nombre de voyageurs, puis cliquez sur \u00ab Je r\u00e9serve \u00bb. La r\u00e9servation se fait enti\u00e8rement en ligne, en quelques minutes.<\/p><\/details><details><summary>Quelle est la dur\u00e9e minimale de s\u00e9jour ?<\/summary><p>Le s\u00e9jour minimum est de 2 nuits. Nos tarifs deviennent d\u00e9gressifs pour une semaine compl\u00e8te, puis pour 2, 3 et 4 semaines.<\/p><\/details><details><summary>Quels moyens de paiement acceptez-vous ?<\/summary><p>Le paiement par carte bancaire, s\u00e9curis\u00e9 par Stripe, ou par virement bancaire. En cas de virement, celui-ci doit nous parvenir sous 48 heures pour confirmer la r\u00e9servation.<\/p><\/details><details><summary>La taxe de s\u00e9jour est-elle comprise ?<\/summary><p>Oui. Nos prix sont affich\u00e9s <strong>taxe de s\u00e9jour incluse<\/strong> : le montant indiqu\u00e9 est celui que vous payez, sans suppl\u00e9ment.<\/p><\/details><details><summary>Le linge et le m\u00e9nage sont-ils compris ?<\/summary><p>Oui. Les draps, le linge de toilette et le m\u00e9nage de fin de s\u00e9jour sont <strong>compris dans le prix<\/strong>. Vous n\u2019avez rien \u00e0 apporter ni \u00e0 pr\u00e9voir.<\/p><\/details><details><summary>Y a-t-il un d\u00e9p\u00f4t de garantie ?<\/summary><p>Aucun d\u00e9p\u00f4t de garantie n\u2019est demand\u00e9 pour les s\u00e9jours de moins de 4 semaines. Pour les s\u00e9jours plus longs, un d\u00e9p\u00f4t de 200 \u20ac (Studio) ou 300 \u20ac (appartements) est demand\u00e9.<\/p><\/details><details><summary>Quelles sont les conditions d\u2019annulation ?<\/summary><p>Pour un s\u00e9jour de moins de 4 semaines : annulation gratuite jusqu\u2019\u00e0 48 heures avant l\u2019arriv\u00e9e. \u00c0 moins de 48 heures, seule la premi\u00e8re nuit\u00e9e reste due. Pour les s\u00e9jours de 4 semaines et plus, un pr\u00e9avis de 14 jours est demand\u00e9. Le d\u00e9tail figure dans nos <a href=\"\/cgv\/\">conditions g\u00e9n\u00e9rales de vente<\/a>.<\/p><\/details><h2>Arriv\u00e9e et s\u00e9jour<\/h2><details><summary>\u00c0 quelle heure puis-je arriver et partir ?<\/summary><p>L\u2019arriv\u00e9e se fait \u00e0 partir de 15 h et le d\u00e9part avant 12 h.<\/p><\/details><details><summary>Comment r\u00e9cup\u00e9rer les cl\u00e9s ?<\/summary><p>L\u2019arriv\u00e9e est autonome : vos cl\u00e9s vous attendent dans une bo\u00eete \u00e0 cl\u00e9 s\u00e9curis\u00e9e. Deux jours avant votre arriv\u00e9e, vous recevez par e-mail le code de votre bo\u00eete, les indications d\u2019acc\u00e8s et une fiche illustr\u00e9e de votre logement.<\/p><\/details><details><summary>Y a-t-il le wifi ?<\/summary><p>Oui, tous nos logements disposent du <strong>wifi haut d\u00e9bit<\/strong>, gratuit.<\/p><\/details><details><summary>Peut-on se garer sur place ?<\/summary><p>Oui, un parking gratuit vous attend dans la cour privative, \u00e0 droite en bas du chemin d\u2019acc\u00e8s.<\/p><\/details><details><summary>Les animaux sont-ils accept\u00e9s ?<\/summary><p>Nous sommes d\u00e9sol\u00e9s, les animaux ne sont pas accept\u00e9s dans nos g\u00eetes.<\/p><\/details><details><summary>Peut-on venir avec des enfants ?<\/summary><p>Oui, selon le logement : le Studio \u00ab Le Colombier \u00bb accueille 2 adultes et un b\u00e9b\u00e9 de moins de 2 ans, L\u2019\u00c9table 2 adultes et 1 enfant, Le Grenier de Joseph et Les Verts P\u00e2turages 2 adultes et 2 enfants (jusqu\u2019\u00e0 11 ans).<\/p><\/details><details><summary>Qui contacter pendant le s\u00e9jour ?<\/summary><p>Tout est pr\u00e9vu pour un s\u00e9jour en toute autonomie. En cas de souci pendant votre s\u00e9jour (panne, probl\u00e8me d\u2019acc\u00e8s\u2026), le num\u00e9ro \u00e0 contacter figure dans l\u2019e-mail d\u2019arriv\u00e9e envoy\u00e9 2 jours avant votre venue. Pour toute autre question, <a href=\"\/contact\/\">\u00e9crivez-nous via le formulaire de contact<\/a> : nous vous r\u00e9pondons rapidement.<\/p><\/details><h2 id=\"accessibilite\">Accessibilit\u00e9<\/h2><details><summary>Avez-vous un logement accessible aux personnes \u00e0 mobilit\u00e9 r\u00e9duite ?<\/summary><p>Oui : l\u2019appartement <a href=\"\/nos-gites\/la-maison-du-pere\/\">La Maison du P\u00e8re<\/a> est de plain-pied, au niveau de la terrasse, et accessible aux personnes \u00e0 mobilit\u00e9 r\u00e9duite.<\/p><\/details><details><summary>Les autres logements sont-ils accessibles ?<\/summary><p>Le Colombier, Le Grenier de Joseph et Les Verts P\u00e2turages se trouvent \u00e0 l\u2019\u00e9tage et sont desservis par un escalier. L\u2019\u00c9table est au rez-de-chauss\u00e9e. Seule La Maison du P\u00e8re est sp\u00e9cifiquement am\u00e9nag\u00e9e pour les personnes \u00e0 mobilit\u00e9 r\u00e9duite.<\/p><\/details><details><summary>Comment est \u00e9quip\u00e9e la salle d\u2019eau de La Maison du P\u00e8re ?<\/summary><p>Elle dispose d\u2019une douche \u00e0 l\u2019italienne sans ressaut, d\u2019un si\u00e8ge de douche et de barres d\u2019appui, dans la douche comme aux WC.<\/p><\/details><details><summary>Les portes sont-elles adapt\u00e9es \u00e0 un fauteuil roulant ?<\/summary><p>Oui : les largeurs de passage de La Maison du P\u00e8re sont conformes aux normes d\u2019accessibilit\u00e9 pour les personnes \u00e0 mobilit\u00e9 r\u00e9duite.<\/p><\/details><details><summary>Le parking est-il proche de l\u2019entr\u00e9e ?<\/summary><p>Oui : le parking priv\u00e9 se trouve \u00e0 proximit\u00e9 de l\u2019entr\u00e9e de La Maison du P\u00e8re, reli\u00e9e par une all\u00e9e en b\u00e9ton d\u00e9sactiv\u00e9 sur laquelle on roule facilement en fauteuil.<\/p><\/details><details><summary>Y a-t-il de l\u2019espace autour des lits ?<\/summary><p>Oui : les deux lits simples, de hauteur standard, sont dispos\u00e9s avec un espace de circulation tout autour.<\/p><\/details><p class=\"cta\"><a href=\"\/nos-gites\/#disponibilites\">Voir les disponibilit\u00e9s<\/a><a class=\"or\" href=\"\/contact\/\">Nous \u00e9crire<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes Tout savoir avant de venir Les r\u00e9ponses aux questions que l\u2019on nous pose le plus souvent. Une autre question ? \u00c9crivez-nous. R\u00e9servation et paiement Comment r\u00e9server ? Choisissez votre g\u00eete sur la page Nos g\u00eetes, s\u00e9lectionnez vos dates et le nombre de voyageurs, puis cliquez sur \u00ab Je r\u00e9serve \u00bb. La r\u00e9servation se [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"iawp_total_views":1,"footnotes":""},"class_list":["post-1102","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 Questions fr\u00e9quentes | G\u00eetes Adalia<\/title>\n<meta name=\"description\" content=\"R\u00e9servation, paiement, arriv\u00e9e autonome, linge, animaux, enfants, annulation : toutes les r\u00e9ponses avant votre s\u00e9jour aux G\u00eetes Adalia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gites-adalia.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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