Home > Terms and Conditions of Sale
LEGAL INFORMATION
Terms and Conditions of Sale
Last updated: 20/10/2026 – This English translation is provided for information only; the French version prevails.
CONTENTS
1. Purpose
2. Booking
3. Prices and payment
4. Cancellation policy
5. Arrival and departure
6. Liability
7. Disputes
I. Purpose
These terms and conditions of sale govern the seasonal rental of the furnished accommodation offered under the name “Gîtes Adalia” by S.C.I. ADALIA BRIARE, whose registered office is at 15, rue des Tanneries, 45250 Ouzouer-sur-Trézée, registered with the Orléans Trade and Companies Register (SIRET 999 701 105 00010), and who can be contacted at contact@gites-adalia.com.
Any booking implies the customer’s full and unreserved acceptance of these terms and conditions.
II. Booking
Bookings are made online on the gites-adalia.com website. The customer chooses the dates of the stay (minimum stay: 2 nights) and the number of guests, within the capacity stated for each accommodation (guests aged 11 or under are considered children, and under 2 for the Studio « Le Colombier »; above these ages they count as adults), then enters their details and accepts these terms and conditions.
The booking is then recorded as awaiting payment. It becomes firm and final upon receipt of full payment for the stay; a confirmation email is sent to the customer.
III. Prices and payment
Prices are expressed in euros, all taxes included, tourist tax included. The total price of the stay is shown to the customer before the booking is confirmed.
The customer pays for the entire stay when booking, either:
- by bank card (CB, Visa, Mastercard), via the secure Stripe payment platform: the booking is confirmed immediately once payment is accepted. Bank details are processed exclusively by Stripe and are never stored on our servers;
- by bank transfer to the account of S.C.I. ADALIA BRIARE, whose details are provided when booking and in the confirmation email. The transfer must be received within 48 hours of booking; failing this, the booking is automatically cancelled and the dates are made available again. Any bank charges are payable by the customer.
Any refunds (see article IV) are made using the same payment method as the one used for the booking.
IV. Cancellation policy
A - Short stays (less than 4 weeks):
- Cancellation more than 48 hours before arrival: full refund of the amount paid (less any bank or administration fees). - Cancellation less than 48 hours before arrival: the first night remains due. The balance of the stay is refunded in full.
- Cancellation during the stay / early departure: unused nights are not refunded, except in cases of force majeure or by exceptional agreement of the owner.
B - Long stays (4 weeks or more):
- 14 days’ notice is required for any cancellation or early termination of the stay. Nights falling within the notice period remain due.
C - Cancellation by the owner:
- If we cancel, all sums paid will be refunded to you immediately.
V. Arrival and departure
Check-in is from 3 pm and check-out is before 12 noon, unless otherwise agreed in advance with the owner.
VI. Liability
The customer is liable for any damage caused to the accommodation, furniture or equipment during the stay, and undertakes to report it to the owner without delay. For stays of less than 4 weeks, no security deposit is required. The customer nevertheless remains liable for any damage found: the costs of repair, replacement of missing items or additional cleaning (if the accommodation is not left in a reasonably clean state) will be invoiced to them on presentation of supporting evidence (photos, quotes or invoices), and they undertake to pay them within 15 days.
For stays of 4 weeks or more, a security deposit of €200 for the studio and €300 for the apartments is required. It is paid by bank transfer no later than 48 hours before arrival and is not cashed as payment for the stay. It is returned within 7 days of departure, less any of the costs mentioned above, on presentation of supporting evidence. The owner cannot be held liable for valuables left unattended by the customer, nor for inconvenience due to causes beyond their control (network outages, bad weather, noise from neighbours). The customer is advised to check that their civil liability/holiday insurance covers their stay.
VII. Applicable law, disputes and mediation
These terms and conditions of sale are governed by French law.
In the event of a dispute concerning the performance or interpretation of this contract, the parties undertake to seek an amicable solution first.
Consumer mediation: In accordance with articles L. 612-1 et seq. of the French Consumer Code, consumer customers have the right to use a consumer mediator free of charge with a view to the amicable resolution of a dispute with the owner. After first attempting to resolve the dispute directly with the owner by written complaint, the customer may refer the matter to the following mediation service:
Mediator: Médiation Tourisme et Voyage (MTV)
Postal address: MTV Médiation Tourisme Voyage — BP 80 303 — 75 823 Paris Cedex 17
Website:
Competent court: Failing an amicable agreement or in the absence of a reply within 30 days, the dispute will be brought before the competent courts:
For disputes falling within the jurisdiction of the judicial court, the Montargis local court (Tribunal de proximité) or the Orléans Judicial Court (Tribunal Judiciaire) will have jurisdiction (depending on the amount of the dispute).
For disputes between professionals or concerning commercial acts, the Orléans Commercial Court (Tribunal de Commerce) shall have sole jurisdiction.